Privacy policy - Faceupskincare Engelsk

By using eng.faceupskincare.dk you accept that Faceupskincare Engelsk processes your personal data and cookies in accordance with the data and cookie policy below. Cookies are used to make eng.faceupskincare.dk work. Among other things, we use cookies to make it possible to add items to the shopping cart, log in and to improve our website.

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Privacy and personal data policy in brief

This privacy and personal data policy is summarized to better inform you as a customer about what personal data Faceupskincare Engelsk processes and how we process it – personal data is to be understood as all personally identifiable data.

Faceupskincare Engelsk respects all requests for confidentiality of personal information provided online and is aware of the need for appropriate protection and proper processing of all personal information that we receive.

If the personal data policy below cannot be accepted, Faceupskincare Engelsk reserves the right to reject orders and other inquiries, as a lack of acceptance may result in Faceupskincare Engelsk not being able to service the relationship as otherwise required by applicable law.

Personal data

Personal data covers all data that can be used to identify individuals, including but not limited to first, middle and last name, age, gender, position, home or other physical address, e-mail address or other contact information, regardless of whether it relates to the individual’s private residence or workplace.

Likewise, personal data also includes data such as behavior, purchase history, financial information, etc. which are all used in maintaining the customer and supplier relationship between customers and Faceupskincare Engelsk.

What personal data do we collect and process?

You can access eng.faceupskincare.dk without providing us with your personal data. When you access the website, an ID is assigned to your session. This cannot identify you as a person.

Faceupskincare Engelsk we need a range of personal data to be able to do business with you and your company, maintain customer relationship management and market products and services. Certain information is also collected and processed in accordance with legal requirements under the Danish Money Laundering and Bookkeeping Act.

The following information may be collected and processed when you visit eng.faceupskincare.dk;
Email address, first and last name, address, telephone number, age, gender, technical details (including IP addresses), behavior (including: URL visited, event triggers, actions such as clicks, open rates, log-in, time on each page, etc.

Faceupskincare Engelsk collects and processes information about you when you:

Create an account
Make purchases
Send inquiries, complaints and/or otherwise interact with Faceupskincare Engelsk
Sign up for and/or interact with online marketing materials (including but not limited to newsletters, text messages and notifications, advertisements on third party websites or similar)
Provides personal data in any other way to Faceupskincare Engelsk

Faceupskincare Engelsk collects only the personal data necessary to provide a service or product, market services and products or process inquiries.

Faceupskincare Engelsk does not collect and/or purchase personally identifiable information from third parties.

Faceupskincare Engelsk use recognized card acquirers for the possible handling of online card transactions and do not store information about payment cards. Please note that when invoicing, invoicing and banking information is stored in accordance with applicable laws in the area, including the Danish Money Laundering and Bookkeeping Act.

How do we use your information?

We may make use of the information collected in the following ways:

To personalize your email and website experience through personalized recommendations based on purchase history
To improve eng.faceupskincare.dk and marketing from Faceupskincare Engelsk
To better serve you when contacting customer service
To administer competitions, customer surveys, etc.
To be able to process your orders as quickly as possible
To collect product and trustpilot reviews
To follow up on inquiries
For general marketing purposes

How do we protect your information?

Our website is continuously scanned for security flaws and weaknesses so that we can eliminate potential data leaks as quickly as possible and make our website as secure as possible. We also regularly scan for malware.

Your personal information is stored on secure networks and can only be accessed by a limited number of employees with access rights to this type of information. These employees are also subject to our personal data policy, which safeguards your rights and ensures compliance with applicable legislation in this area.

In addition to the above, any sensitive and payment information is processed on encrypted servers that cannot be accessed from the outside. Credit card information is processed by card acquirers and cannot be accessed by either Faceupskincare Engelsk or employees of card acquirers. These transactions are not stored on internal servers and are not processed at any time by Faceupskincare Engelsk itself.

Who do we disclose personal data to?

Personal data submitted on eng.faceupskincare.dk or via telephone contact will only be disclosed to:

Internal departments / staff
Trusted third parties necessary for the fulfillment of delivery, payment and service agreements including debt collection and legal authorities
Business partners for the purpose of maintaining your account and/or marketing.

In order to provide the best possible experience on Faceupskincare Engelsk‘s websites, we keep statistics on how users use the pages. The statistics are used exclusively in anonymized form, e.g. to see which pages and content users interact with.

Faceupskincare Engelsk we may use Google Analytics to collect visitor statistics and in doing so, we pass on IP addresses to Google Analytics. The privacy terms for Google Analytics are accepted by visiting eng.faceupskincare.dk and can be found here: www.google.com/privacy

Between Faceupskincare Engelsk and all business partners and suppliers, a data processing agreement is in place to safeguard the interests of users and customers at all times. These agreements can be presented at any time upon request.

Where is your personal data stored?

Your data is stored on servers in the EU. Some personal data is managed by a third party (data processor) who stores and processes personal data on Faceupskincare Engelsk‘s behalf in accordance with this data policy and applicable data protection legislation.

If at any time you wish to unsubscribe from any newsletters, you can follow the instructions at the bottom of each email. However, if you have problems unsubscribing, our customer service can be contacted via the contact information below.

By unsubscribing from marketing from Faceupskincare Engelsk, all commitments you have made to us will be deleted. These cannot be recreated, and if at any time you want insight into what we have previously sent you, previous offers or the like, please note that these cannot be recreated.

How long will your personal data be stored?

In the case of an active customer relationship, your data is stored for as long as necessary for us to service you. If the customer relationship is terminated, your data will be stored for up to two years, depending on the nature of the data.

You can request access to or deletion of your data at any time. Due to other legislation (e.g. accounting and anti-money laundering laws), all transactional data, including contact and company information, is retained for five years.

Data leakage

We take security breaches and data leakage very seriously. In the event of suspected data leakage from Faceupskincare Engelsk internal servers or external partners, a number of initiatives are put in place to protect our customers and users in the best possible way.

This involves, among other things, identifying the extent of the potential damage, notifying potentially affected customers and users, notifying the Danish Data Protection Agency and taking actions to try to contain the extent of the damage.

If we suspect a data breach from Faceupskincare Engelsk or its external partners, all parties involved, including the user, will be informed within 72 hours. If you suspect that your data has been leaked from Faceupskincare Engelsk, please contact us at any time.

Access to information

You can always change your account information and areas of interest, including whether you want us to contact you in connection with offers for goods or services or unsubscribe from newsletters.

You can find out what information we have registered about you. If you would like to receive a copy of this information, please contact us.

If you wish to have all data deleted, please contact us.

Please note! Once all data has been deleted, it cannot be recovered. Data that is required to be stored by law cannot be deleted on request. legislation cannot be deleted on request.

Auditing

We continuously audit our data processing processes. This policy is updated once a year.

Contact, change and update the privacy policy

Faceupskincare Engelsk is committed to continuously complying with the legal requirements for the protection of privacy.

If you have any questions or comments about our data policy or how we use your personal data, please contact our customer service.

If at any time you wish to unsubscribe from our newsletters, you can follow the instructions at the bottom of each email. However, if you have any problems unsubscribing, our customer service can be contacted via the contact information below.